Frequently Asked Questions – Shipping & Returns

Find answers to common questions about shipping, delivery, tracking, returns, replacements, and refunds for orders placed through Kaymarli Home.

Do you offer free shipping?

Yes. Kaymarli Home provides free FedEx 2-day shipping on eligible orders within the United States.

The standard shipping cost for eligible U.S. orders is $0.00.

Where do you ship?

We currently ship eligible physical products to supported addresses within the United States.

We do not currently offer international shipping.

Which shipping carrier do you use?

Kaymarli Home primarily uses FedEx 2-day shipping service for eligible U.S. orders.

How long does order processing take?

Most eligible orders are processed within approximately 1 business day after successful payment authorization and order verification.

Orders placed on weekends or U.S. federal holidays generally begin processing on the next business day.

How long does shipping take?

Most eligible orders shipped with FedEx 2-day service are expected to arrive within approximately 2 business days after shipment.

Processing time is separate from shipping transit time. A typical eligible order therefore has the following estimated timeframe:

Processing: approximately 1 business day
FedEx transit: approximately 2 business days after shipment
Typical total timeframe: approximately 3 business days from order processing to delivery

Delivery estimates are not guarantees. Weather, holidays, carrier disruptions, incorrect addresses, and other circumstances outside our reasonable control may occasionally affect delivery times.

Will I receive tracking information?

Yes. Once your order has shipped and tracking information becomes available, we will send a shipment-confirmation email containing your FedEx tracking number.

Tracking information may take some time to update after the shipping label is created.

Do you ship to PO Boxes?

Because eligible orders are primarily shipped through FedEx, certain shipments may require a valid residential or commercial street address.

Some products may not be deliverable to PO Boxes, APO/FPO addresses, freight-forwarding addresses, or other restricted locations.

What if I entered the wrong shipping address?

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to FedEx.

If a package is returned because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be responsible for actual reshipping or carrier return-to-sender costs when applicable.

What if my shipment is delayed?

Occasional delays may occur because of severe weather, holidays, FedEx service disruptions, transportation issues, incorrect addresses, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period, contact us with your order number and tracking number so we can assist you.

What if tracking says delivered but I cannot find my package?

First, check around the delivery location, entrances, porches, garages, mailrooms, reception areas, and other secure locations. You should also check with household members, neighbors, or building staff and review the available FedEx delivery information.

If you still cannot locate the package, contact Kaymarli Home with your order number and tracking number. We will review the available tracking and delivery information and assist with determining an appropriate resolution.

What if my package is lost in transit?

If a shipment appears to be lost, contact us with your order number and tracking information.

We will review the shipment information and, when appropriate, work with FedEx to investigate.

If the shipment is confirmed lost in transit, Kaymarli Home will provide an appropriate resolution, which may include a replacement or refund at no additional cost to the customer.

What is your return period?

Eligible physical products may be returned within 60 calendar days from the date of delivery.

What conditions must a returned product meet?

For a standard change-of-mind return, the product must generally be unused or in resalable condition and should include its original parts, accessories, hardware, manuals, and packaging whenever reasonably possible.

The product must not have been damaged through misuse, neglect, improper assembly, incorrect installation, or unauthorized modification after delivery.

These standard conditions do not prevent customers from requesting assistance for products that arrive damaged, defective, incorrect, incomplete, or materially different from their description.

How do I start a return?

Contact our customer-support team before sending a product back:

Email: contact@kaymarli.shop
Phone: +1 (859) 210-9922

Please provide your order number, the product you want to return, and the reason for the return. For damaged, defective, incomplete, or incorrect products, we may also request photographs or other information reasonably necessary to review the issue.

After reviewing your request, we will provide the applicable return instructions and return address.

Where should I send my return?

Please do not automatically send returns to our corporate or mailing address.

The appropriate return location may depend on the product and fulfillment location. Our customer-support team will provide the correct return address after reviewing your return request.

Who pays for return shipping?

Kaymarli Home pays return shipping when the return results from a verified damaged product, manufacturing defect, incorrect product, significant missing component, material difference from the product description, or another fulfillment error by Kaymarli Home.

The customer is responsible for return shipping for change-of-mind returns, including situations where the customer ordered the wrong size, model, color, or quantity, no longer needs the product, or simply prefers a different item.

Is the original outbound shipping refundable?

Kaymarli Home provides free FedEx 2-day outbound shipping on eligible U.S. orders. The standard outbound shipping cost for these orders is $0.00.

Because no standard outbound shipping charge is collected for eligible orders, there is no standard outbound shipping charge to refund or deduct when an eligible product is returned.

What if my product arrives damaged?

Contact us as soon as reasonably possible with your order number, a description of the damage, and clear photographs of the product and packaging when available.

We recommend reporting visible shipping damage within 48 hours when possible so that we can document the issue with FedEx. Reporting after 48 hours does not automatically eliminate eligibility under our Return and Refund Policy.

If shipping damage is verified, Kaymarli Home will provide an appropriate resolution at no additional cost to you. Depending on the circumstances, this may include a replacement part, replacement product, or refund.

If the damaged product must be returned, we will provide return instructions and cover the applicable return shipping cost.

What if my product is defective?

Contact us with your order number, a description of the problem, and photographs or video showing the issue when reasonably possible.

If the defect is verified, Kaymarli Home will provide an appropriate resolution at no additional cost to you. Depending on the circumstances, this may include a replacement part, replacement product, or refund.

If the product must be returned, we will provide return instructions and cover the applicable return shipping cost.

What if something is missing from my order?

When the issue is verified, Kaymarli Home will provide an appropriate resolution at no additional cost. Depending on the circumstances, we may send the missing component, provide a replacement, or issue a refund.

What if I receive the wrong product?

Contact us promptly and do not assemble, install, modify, or use the incorrect product unless instructed by our customer-support team.

If the fulfillment error is verified, we will provide an appropriate resolution at no additional cost to you. This may include sending the correct product, providing a replacement, or issuing a refund.

If the incorrect product must be returned, we will provide return instructions and cover the applicable return shipping cost.

When will I receive my refund?

Most approved refunds are submitted within 5–7 business days after the returned product has been received, inspected, and approved.

After we submit the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

How will I receive my refund?

Approved refunds are issued to the original payment method used for the order.

Can I exchange a product?

Direct exchanges may be available depending on product availability.

If a direct exchange is unavailable, you may return an eligible product according to our Return and Refund Policy and place a new order for the preferred product.

Can I cancel an order before it ships?

You may request cancellation before an order enters fulfillment or shipping.

Contact us as soon as possible. We cannot guarantee cancellation after an order has been processed, packed, or transferred to FedEx.

If an order has already shipped, you may request an eligible return after delivery according to our Return and Refund Policy.

Need help with shipping or a return?

Contact Kaymarli Home:

Email: contact@kaymarli.shop
Phone: +1 (859) 210-9922
Support Hours: Monday–Saturday, 9:00 AM–5:00 PM Eastern Time

FAQ