Return and Refund Policy

Last Updated: August 8, 2026

Kaymarli Home wants customers to be satisfied with their purchases. This Return and Refund Policy explains our 60-day return period, return eligibility, return shipping responsibilities, refunds, and how we handle damaged, defective, missing, or incorrect products purchased through kaymarli.shop.

1. 60-Day Return Window

Customers may request a return for an eligible product within 60 calendar days from the date of delivery.

To qualify for a standard return:

  • The return request must be submitted within 60 calendar days of delivery.
  • The product must be unused or in resalable condition unless it arrived damaged, defective, incorrect, or incomplete.
  • The product should include its original parts, accessories, hardware, manuals, and packaging whenever reasonably possible.
  • The product must not have been damaged through misuse, neglect, improper assembly, incorrect installation, or unauthorized modification after delivery.
  • The returned product must match the product originally purchased.
  • Proof of purchase or the applicable order number may be required.

These standard-condition requirements do not prevent customers from seeking a resolution for products that arrive damaged, defective, incorrect, incomplete, or materially different from their description.

2. How to Start a Return

Please contact Kaymarli Home before sending a product back.

Email: contact@kaymarli.shop
Phone: +1 (859) 210-9922

Please provide:

  • Your full name
  • Your order number
  • The product and quantity being returned
  • The reason for the return
  • Photographs of the product and packaging when reporting damage, a defect, an incorrect product, or an incomplete order

After reviewing the request, we will provide the applicable return instructions and return address.

Please do not send a product back before receiving return instructions from us. Sending a return to an incorrect or unauthorized location may delay processing of the return.

3. Return Address

Approved returns must be sent to the return address provided by our customer-support team.

The appropriate return location may depend on the product and fulfillment location. For this reason, customers should not automatically send returns to our corporate and mailing address.

We will provide the correct return address and instructions after the return request has been reviewed.

4. Change-of-Mind Returns

Eligible products may be returned within the 60-day return period if you change your mind, order the wrong product, select the wrong size or color, no longer need the product, or prefer a different item.

For change-of-mind returns:

  • The customer is responsible for the cost of return shipping.
  • The product must be returned in acceptable condition.
  • All included parts, accessories, hardware, and manuals should be returned whenever reasonably possible.
  • The product must be securely packaged to prevent damage during return transportation.

Kaymarli Home provides free FedEx 2-day outbound shipping on eligible U.S. orders. Because no standard outbound shipping charge is collected for eligible orders, there is no standard outbound shipping charge to deduct from or refund for a change-of-mind return.

Customer-paid return shipping for a change-of-mind return is separate from our free original outbound shipping service.

5. Return Shipping Costs

Return-shipping responsibility depends on the reason for the return.

Kaymarli Home pays return shipping when the return results from a verified:

  • Damaged product
  • Manufacturing defect
  • Incorrect product
  • Missing product or significant missing component
  • Material difference between the product received and its description
  • Fulfillment error by Kaymarli Home

In these situations, we will provide a prepaid return label or another appropriate no-cost return solution if the product needs to be returned.

The customer pays return shipping when the return results from:

  • A change of mind
  • Ordering the wrong size, model, color, or quantity
  • No longer needing the product
  • Personal preference
  • Failure to review clearly disclosed dimensions or compatibility information
  • Another reason not caused by a product defect, shipping damage, or fulfillment error

We recommend using a trackable shipping service for customer-paid returns and retaining the shipping receipt until the return is completed.

6. Damaged Products

Please inspect your order promptly after delivery.

If a product arrives damaged, contact us as soon as reasonably possible. We recommend reporting visible shipping damage within 48 hours when possible so that we can document the issue with FedEx. Reporting the issue after 48 hours does not automatically eliminate eligibility under this policy.

Please provide your order number, a description of the damage, and clear photographs of the product and packaging when reasonably possible.

If shipping damage is verified, Kaymarli Home will provide an appropriate resolution at no additional cost to the customer. Depending on the circumstances, this may include:

  • A replacement part
  • A replacement product
  • A refund

If we require the damaged product to be returned, Kaymarli Home will provide return instructions and cover the applicable return shipping cost.

7. Defective Products

If a product appears to have a manufacturing defect, please contact us with your order number, a description of the problem, and photographs or video showing the issue when reasonably possible.

If the defect is verified, Kaymarli Home will provide an appropriate resolution at no additional cost to the customer. Depending on the circumstances and product availability, this may include a replacement part, replacement product, or refund.

If we require the defective product to be returned, we will provide the return instructions and cover the applicable return shipping cost.

8. Missing Parts or Incomplete Orders

If your order arrives with a missing product, part, accessory, hardware item, or other included component, please contact us promptly.

Please provide your order number, a description of what is missing, and photographs of the package contents when reasonably possible.

When the issue is verified, Kaymarli Home will provide an appropriate resolution at no additional cost to the customer. Depending on the circumstances, we may send the missing component, replace the product, or issue a refund.

9. Incorrect Products

If you receive a product that does not match your order confirmation, please contact us promptly.

Do not assemble, install, modify, or use an incorrect product unless instructed by our customer-support team.

When a fulfillment error is verified, Kaymarli Home will provide an appropriate resolution at no additional cost to the customer. Depending on the circumstances, this may include:

  • Sending the correct product
  • Providing a replacement
  • Issuing a refund

If the incorrect product must be returned, we will provide return instructions and cover the applicable return shipping cost.

10. Products Not Received

If FedEx tracking shows that a package has been delivered but you cannot locate it, please first:

  • Check around the delivery location, including entrances, porches, garages, reception areas, mailrooms, and other secure locations.
  • Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
  • Review available FedEx tracking and delivery information.

If the package still cannot be located, contact Kaymarli Home with your order number and tracking number.

We will review the available tracking and delivery information and assist with determining an appropriate resolution.

If a shipment is confirmed lost in transit, Kaymarli Home will provide an appropriate resolution, which may include a replacement or refund at no additional cost to the customer.

11. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an address correction is needed, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to FedEx.

If a package is returned because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be responsible for actual reshipping or carrier return-to-sender costs when applicable.

These costs will not apply when the address or fulfillment error was caused by Kaymarli Home.

12. Large or Special-Handling Returns

Some products may be large, heavy, fragile, or require special handling.

For change-of-mind returns involving these products, customers may be responsible for reasonable return transportation costs, including applicable carrier pickup, oversized-package, or special-handling charges.

Any such costs apply only to customer-responsibility returns and do not apply when the return results from a verified defect, shipping damage, incorrect product, or fulfillment error by Kaymarli Home.

13. Non-Returnable Products

Certain products may be non-returnable only when that restriction is clearly disclosed on the applicable product page before purchase.

These may include:

  • Products clearly marked as final sale
  • Customized or personalized products
  • Made-to-order products
  • Products modified at the customer’s request
  • Products damaged through misuse, neglect, improper assembly, or unauthorized modification after delivery

A product will not be treated as final sale or non-returnable unless the applicable restriction was disclosed before purchase.

These restrictions do not eliminate applicable rights concerning products that arrive damaged, defective, incorrect, incomplete, or materially different from their description.

14. Return Packaging

Products should be packaged securely to prevent damage during return transportation.

When reasonably possible, please use the original box and protective packaging and include the original parts, accessories, hardware, manuals, and other components.

For customer-paid returns, we recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed.

15. Return Inspection

Returned products are inspected after they arrive at the authorized return location.

We may verify:

  • The identity of the returned product
  • The product’s condition
  • Whether required parts and accessories are included
  • Whether the product has been damaged, altered, or modified after delivery
  • Whether the return corresponds to the approved return request

After the return has been reviewed, we will notify the customer whether the refund has been approved and provide information about any applicable deduction.

16. Refund Process

Approved refunds are issued to the original payment method used for the order.

Most approved refunds are submitted within 5–7 business days after the returned product has been received, inspected, and approved.

Once Kaymarli Home submits a refund, the customer’s bank, card issuer, or payment provider may require additional processing time before the funds appear in the customer’s account.

17. Partial Refunds

When permitted by applicable law, a partial refund may apply to a customer-responsibility return if:

  • The returned product has been used or damaged after delivery.
  • Important parts, accessories, hardware, or components are missing.
  • The product has been altered or modified.
  • The product is damaged during customer-paid return shipping because of inadequate packaging.
  • The returned product’s condition has materially reduced its value.

We will explain the reason for any applicable deduction when communicating the refund decision.

No condition-related deduction will be imposed for damage or defects that were present when the customer received the product and that form the basis of an approved claim.

18. Exchanges and Replacements

Direct exchanges may be available depending on product availability.

If a direct exchange is unavailable, a customer making a change-of-mind return may return the original eligible product for a refund and place a new order for the preferred product.

For verified damaged, defective, incorrect, or incomplete orders, replacement products or parts may be provided when appropriate and available.

19. Order Cancellations

Customers may request cancellation before an order enters fulfillment or shipping.

Please submit cancellation requests as soon as possible. We cannot guarantee cancellation after an order has been processed, packed, or transferred to FedEx.

If an order is successfully canceled before shipment, the applicable payment will be refunded to the original payment method.

If an order has already shipped, the customer may request an eligible return after delivery under this policy.

20. Canceled or Unavailable Orders

If Kaymarli Home cancels an order because the product is unavailable, cannot be fulfilled, was incorrectly priced, or another issue prevents us from completing the order, we will refund the applicable amount to the original payment method.

The customer will not be charged a cancellation fee when Kaymarli Home cancels an order.

21. Late or Missing Refunds

If an approved refund does not appear after the expected processing period:

  • Check your bank, credit-card, or payment account again.
  • Contact your card issuer, bank, or payment provider because posting times may vary.
  • Contact Kaymarli Home if the refund still cannot be located.

Please include your order number when contacting us about a refund.

22. Policy Consistency

The return period, return conditions, return-shipping responsibility, and refund process described in this policy should be consistent with the information displayed on our product pages and during checkout.

If a specific product is offered with a more favorable return condition at the time of purchase, the more favorable condition will apply to that order.

23. Business Information

Legal Business Name: Kaymarli LLC

Store Name: Kaymarli Home

Website: https://kaymarli.shop

Corporate & Mailing Address: 271 W Short St Ste 410 2673, Lexington, KY 40507, United States

24. Contact Us

For questions about a return, refund, replacement, damaged product, missing component, incorrect item, or another order-related concern, please contact:

Email: contact@kaymarli.shop

Phone: +1 (859) 210-9922

Support Hours: Monday–Saturday, 9:00 AM–5:00 PM Eastern Time

When contacting us about an existing order, please include your order number whenever available.